FAQ

We typically process and ship orders within 1 business day of purchase. During busy periods or holidays, please allow up to 5 business days. We’ll email you if there is an extended delay.

Estimated delivery is 2–5 business days after your order ships, depending on the USPS service selected. Processing time is separate from delivery time.

Yes. International orders ship via DHL eCommerce, processed through USPS. Estimated delivery is 7–20 business days after dispatch, depending on the destination and customs processing.

Shipping rates are calculated at checkout based on package weight and destination. Review the shipping cost shown at checkout before placing your order.

International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the customer’s responsibility and are not included in the item price or shipping cost.

Once your order ships, we’ll send a confirmation email with tracking information.

Contact support@shoptarim.com with your order number so we can assist. Carrier and customs delays can affect delivery estimates. See our shipping policy for full details.

Double-check your full shipping address at checkout. Our shipping policy states that we are not responsible for orders sent to an incorrectly provided address.

All sales are final. We do not accept returns or exchanges, or offer refunds on purchased shawls and scarves. Please review the description, sizing, and photographs before ordering. This does not limit any mandatory rights you have under applicable law. Read our refund policy for full details.

Our final-sale policy does not allow cancellations. If you have a question about an item, please contact us before completing your purchase.

Please email support@shoptarim.com within 3 days of delivery. Include your order number and photographs of the issue, and we’ll work with you to resolve it.

Check the individual product’s measurements and compare them with a scarf or shawl you already own. Square scarves and long rectangular shawls drape differently. If dimensions or fringe measurements are missing, ask us before ordering.

Refer to the individual product description for its material and making details. A style name or pattern alone does not establish fiber composition or origin. If you need more information about a specific piece, contact us before purchasing.

Try an open shoulder drape to show the pattern, a loose neck drape with a jacket, or a single-shoulder throw. The shape and measurements of your piece will affect the result. Explore our Journal for styling guidance.

Email support@shoptarim.com or use our contact page. For an order question, include your order number so we can help.

Use the unsubscribe option in any promotional email. You may still receive non-promotional emails about your account or orders.

Visit Your Privacy Choices to submit an applicable opt-out request. Our privacy policy explains how information is collected and used and how to contact us about your rights.